Refund policy
Last Updated: February 27, 2026
1. Return Period
Customers may request returns within:
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14 days of delivery
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Up to 30 days during extended promotional periods
2. Eligibility
Items must:
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Be unworn and unused
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Include original tags
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Be returned in original condition
Proof of purchase is required.
3. Return Procedure
Customers must email:
Unauthorized returns may not be processed.
4. Return Shipping
Customers are responsible for return shipping unless the product is defective or incorrect.
5. Refund Processing
After inspection:
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Approval decision within 5 business days
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Refund issued to original payment method within 5–10 business days
Refunds are processed via the original payment provider.
6. Chargeback Prevention Policy
Before initiating a payment dispute or chargeback, customers agree to contact customer support.
Improper or fraudulent disputes may result in account restriction.
7. Non-Returnable Items
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Final sale items
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Customized items
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Undergarments